Date: October 21, 2015

Author: Christina Luna - JDA Software,
Jenny Fasolino - JDA Software


JDA Software is positioned as the leading provider of end-to-end, integrated retail and supply chain planning and execution solutions for more than 4,000 customers worldwide.  JDA is the only company named a leader in all five Supply Chain-focused Gartner “Magic Quadrants”.  Like many other technology companies, JDA has grown in size and complexity through a series of acquisitions and mergers over the past 20 years. After the latest merger in 2013, JDA embarked on the Total Customer Experience (TCX) Project to transform Services Delivery with global business processes, unified systems and tools, and global resource sharing. The TCX Project included reviewing and enhancing the entire Service Delivery continuum from Support through Managed Services. Christina and Jenny will share the Services Delivery Transformation story from business requirements, system implementation, unified business processes, and extensive change management. JDA's unique solutions empower its clients to achieve more by optimizing costs, increasing revenue and reducing time to value so they can always deliver on their customer promises. JDA Plans to Deliver.

Applicable Disciplines:
Managed Services,Support Services

Growing Customers, Services Transformation, Customer Success, B4B, Business Outcomes

Functional Areas:
Operations,Service Delivery,Strategy