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A Decade of Evidence from the IT Industry

Date: June 24, 2013

Author: Thomas Lah
Jeremy DalleTezze
Bo Di Muccio
Bo Di Muccio

Description:
This paper is a collaboration between TSIA and students from the Department of Business at Grove City College, Grove City Pennsylvania.  The paper extends TSIA's work on the Service 50, developing a larger data set and performing sophisticated scientific analysis of the relationship between services and financial performance among enterprise technology firms.  

Applicable Disciplines:
Education Services;Field Services;Professional Services;Service Revenue Generation-Recurring;Support Services;Customer Success

Keywords:
Financial performance indicators; Services margins; product margins; Services Revenue; Product Revenue; Service Reporting; Service Trends

Functional Areas:
Finance;Operations;Professor;Research;Strategy

Markets:
Enterprise IT and Telecommunications