What We Know Can Save Our Business, but We Must Act Now

Date: November 24, 2015

Author: Sally Foster

This report is based on the groundbreaking book Consumption Economics: The New Rules of Tech, by J.B. Wood, Todd Hewlin, and Thomas Lah. The book describes the significant shift that is occurring in the services industry in response to the growing worlds of cloud and managed services, and how today's services organizations must completely re-think how they build products, how they drive revenue, and what services they need to offer in order to succeed in this new age of tech.

The focus of this paper looks at the implications Consumption Economics has for support and field services organizations.

Applicable Disciplines:
Field Services;Support Services

Consumption Gap; Cloud Computing; Micro-Transactions; MRD Morphs; Convergence

Functional Areas:

Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Equipment;Other