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Automation is Critical to Boosting Productivity and Tracking Customer Consumption

Date: December 15, 2014

Author: John Ragsdale
Maria Manning-Chapman

Description:
Technology is incredibly important to education services. Various platforms and applications are required to schedule and plan resources for training classes, create and maintain training content, and deliver education content electronically. TSIA has identified 12 separate application categories recommended for highly productive, scalable, and profitable education services organizations, including core infrastructure technology, productivity tools, and tools to deliver customer training and track customer behavior and sentiment. In this report, TSIA Research defines the recommended technology stack for education services and lists the top-installed vendors in each technology category. Education services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics.

Applicable Disciplines:
Education Services

Keywords:
Technology, CRM, knowledge management, KM, collaboration, learning management, learning content development, LMS, LCDS

Functional Areas:
Operations;Service Delivery;Strategy

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Equipment