Survey Results

Date: July 29, 2015

Author: Thomas Lah
Harald Kopp

Summary results from the TSIA 2014 Organizational Structure Survey for Harware and Equipment Manufacturer. Insights include:
  • Ranking of service lines by profitability.
  • The common practices for which service functions are managed globally vs. being managed within each region or within business units.
  • Where service-line leaders are most likely to report.
  • Who is responsible for selling services? Sales or the service line?
  • Do service lines leverage dedicated or shared sales resources?
  • Organizational structures that maximize service-line profitability.
  • Most common services organizational structure.
This report is a summary of the data and compares the organizational structure of hardware manufacturers and companies in all industries.

Applicable Disciplines:
Education Services;Field Services;Professional Services;Service Revenue Generation-Recurring;Managed Services;Support Services;Customer Success

Organizational Structure; Organizational Design; Organization

Functional Areas:
Engineering;Finance;Human Resources;Marketing;Operations;Partner Management;Professor;Research;Sales;Service Delivery;Strategy;Student;Training

Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Equipment;Other