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Survey Results

Date: July 29, 2015

Author: Thomas Lah
Harald Kopp

Description:
Summary results from the TSIA 2014 Organizational Structure Survey for Harware and Equipment Manufacturer. Insights include:
  • Ranking of service lines by profitability.
  • The common practices for which service functions are managed globally vs. being managed within each region or within business units.
  • Where service-line leaders are most likely to report.
  • Who is responsible for selling services? Sales or the service line?
  • Do service lines leverage dedicated or shared sales resources?
  • Organizational structures that maximize service-line profitability.
  • Most common services organizational structure.
This report is a summary of the data and compares the organizational structure of hardware manufacturers and companies in all industries.

Applicable Disciplines:
Education Services,Field Services,Professional Services,Service Revenue Generation-Recurring,Managed Services,Support Services,Customer Success

Keywords:
Organizational Structure, Organizational Design, Organization

Functional Areas:
Engineering,Finance,Human Resources,Marketing,Operations,Partner Management,Professor,Research,Sales,Service Delivery,Strategy,Student,Training

Markets:
Consumer Technologies,Enterprise IT and Telecommunications,Healthcare and Healthcare IT,Industrial Equipment,Other