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Date: May 27, 2015

Author: Thomas Lah

Description:
This paper helps answer the questions:
  • What does good adoption look like
  • How do you assess customer adoption?
  • Who is responsible for driving adoption?
  • What practices drive adoption?

Applicable Disciplines:
Education Services,Field Services,Professional Services,Service Revenue Generation-Recurring,Managed Services,Support Services,Expand Selling,Customer Success

Keywords:
Adoption, Consumption Analytics, Customer Success

Functional Areas:
Engineering,Finance,Human Resources,Marketing,Operations,Partner Management,Professor,Research,Sales,Service Delivery,Strategy,Student,Training

Markets:
Consumer Technologies,Enterprise IT and Telecommunications,Healthcare and Healthcare IT,Industrial Equipment,Other