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Date: May 27, 2015

Author: Thomas Lah

Description:
This paper helps answer the questions:
  • What does good adoption look like
  • How do you assess customer adoption?
  • Who is responsible for driving adoption?
  • What practices drive adoption?

Applicable Disciplines:
Education Services;Field Services;Professional Services;Service Revenue Generation-Recurring;Managed Services;Support Services;Expand Selling;Customer Success

Keywords:
Adoption, Consumption Analytics, Customer Success

Functional Areas:
Engineering;Finance;Human Resources;Marketing;Operations;Partner Management;Professor;Research;Sales;Service Delivery;Strategy;Student;Training

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Equipment;Other