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Date: October 21, 2015

Author: Bil Dry - Cisco Systems
Hazim Dahir - Cisco Systems

Description:
The Internet of Things (IoT) offers many benefits to industries and organizations that embrace it, but there are real adoption and success barriers to address and overcome. This session discusses IoT challenges we faced and explains how we navigated to solutions working with our clients and partners.

In many cases, services are the solution because they drive IoT application and impact. The business and technical services needed to deliver IoT and realize its promised benefits are discussed during this session. We will transition to discuss IoT applications and use cases, including in-depth use cases on manufacturing process changes and retail store operational improvements, along with security considerations, design practices, and operating procedures to ensure malicious intent does not disrupt emerging and growing IoT networks. This session concludes with a checklist of considerations for IoT business transformation success.

Applicable Disciplines:
Professional Services

Keywords:
Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy