close
 


 
Date: October 20, 2015

Author: John Alwine - CSS Corp. (Cybernet SlashSupport)
Joseph Muhitch - Alcatel-Lucent Enterprise

Description:

This presentation looks at how to simplify the customer experience and how to do it from the ground up. Discussed are the 360-degree customer experience, a strategy and approach for enhancing the customer experience, along with process Improvements for transformation, and a framework to catalyze CX.


Applicable Disciplines:
Professional Services;Service Revenue Generation-Recurring;Support Services

Keywords:
Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy