Date: October 20, 2015

Author: John Alwine - CSS Corp. (Cybernet SlashSupport),
Joseph Muhitch - Alcatel-Lucent Enterprise


This presentation looks at how to simplify the customer experience and how to do it from the ground up. Discussed are the 360-degree customer experience, a strategy and approach for enhancing the customer experience, along with process Improvements for transformation, and a framework to catalyze CX.

Applicable Disciplines:
Professional Services,Service Revenue Generation-Recurring,Support Services

Growing Customers, Services Transformation, Customer Success, B4B, Business Outcomes

Functional Areas:
Operations,Service Delivery,Strategy