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Date: October 21, 2015

Author: George Churchwell - Tech 2000

Description:
Most training performance or effectiveness is measured by Kirkpatrick Level 1-3 assessments. Most companies use the Level 2 test to confirm learning occurred at the end of the training. There is more that can be extracted from the training sessions. How? Instructors intuitively pick these other factors up. Seasoned instructors can subjectively say who is struggling and excelling in the learning and provide the respective support.

Learning analytics allow you to sense and display dashboards that show student “Stress,” “Effort,” “Mastery,” and “Passion.” This data allows real-time steering of the learning prescribed to each individual. Performance dashboards are also personalized for the manager, instructor, and student. Learning analytics can provide the key information to lead the adoption mode of education as a service.

In the session, we will discuss how to implement X.API with a live use case. See the major disruption and tremendous benefits occurring in these early adopters.

Applicable Disciplines:
Education Services

Keywords:
Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy