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Date: October 21, 2015

Author: Vele Galovski - Technology Services Industry Association (TSIA)

Description:

An industrial equipment member recently made significant changes to their global organization structure as part of their service business model transformation. During this session learn how they:

  • Created stronger alignment between service delivery channels in the field.
  • Developed and drove adoption service offers.
  • Prioritized the development of remote and proactive technologies in their product.

You will also have an opportunity to hear lessons learned about the reorganization and participate in an interactive question-and-answer session.


Applicable Disciplines:
Field Services

Keywords:
Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy