Date: October 21, 2015

Author: Vele Galovski - Technology Services Industry Association (TSIA)


An industrial equipment member recently made significant changes to their global organization structure as part of their service business model transformation. During this session learn how they:

  • Created stronger alignment between service delivery channels in the field.
  • Developed and drove adoption service offers.
  • Prioritized the development of remote and proactive technologies in their product.

You will also have an opportunity to hear lessons learned about the reorganization and participate in an interactive question-and-answer session.

Applicable Disciplines:
Field Services

Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy