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Date: October 20, 2015

Author: Kirsten Kliphouse - Microsoft

Description:

Microsoft is undergoing a companywide transformation, experiencing triple-digit cloud revenue growth. The change to more and more subscription-based cloud products is impacting thousands of roles across the company, especially within the services organization. Please join Kirsten Kliphouse as she shares learnings and reflects on how Microsoft launched newly created adoption programs to enable consumption of cloud services for customers.


Applicable Disciplines:
Education Services;Field Services;Professional Services;Service Revenue Generation-Recurring;Managed Services;Support Services;Expand Selling

Keywords:
Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy