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Date: October 20, 2015

Author: Daniel Klein - Medidata Solutions, Inc.
Manishka Yadav - Medidata Solutions, Inc.

Description:

Medidata Solutions, a leading global provider of cloud-based solutions for clinical research in life sciences, is achieving high business growth around the world. This global growth has led to complex industry, technical, and functional enablement requirements across its entire ecosystem of customers, partners, and employees. In this presentation, see how the Medidata Academy has brought its "Educate, Collaborate, Operate" vision to life using modern cloud, social, and mobile technologies as the enablement backbone. This E-C-O approach stretches well beyond traditional learning techniques to include social networks, enterprise search, and mobile knowledge management practices. Enablement solution examples will be discussed for partner accreditation, customer project implementation, and fast ramp-up for new employees.


Applicable Disciplines:
Education Services

Keywords:
Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy