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Date: October 21, 2015

Author: Chris Warticki - Oracle Corporation

Description:
How challenging is it for your customers to use your support services? Are you trying to delight them? Or, are you providing an efficient support experience? Have you unknowingly transferred your internal processes onto the customer experience? It's time to lean those interfaces in order to lower customer effort and increase satisfaction.

Applicable Disciplines:
Support Services

Keywords:
Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy