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Date: May 06, 2016

Author: Rachel Barger - Lithium Technologies
Tyrone Parker - Pitney Bowes

Description:
This session will focus on how Lithium’s Customer Success team has developed a solution benchmarking program to improve engagement from their customers and provide a qualitative and actionable success framework achieving the following objectives:
  • Expose Lithium’s unique insights and value add to their customer base
  • Create a dialogue around how customers could better utilize and adopt to their current solution portfolio
  • Introduce customers to new value-add solutions or services which will directly improve key performance indicators

Applicable Disciplines:
Expand Selling;Customer Success

Keywords:
Customer Success, Expand Selling, Breakout