- Focus Areas
- Problems We Solve
The journey to field service (FS) excellence for Tokyo Electron America started with the setup of a centralized service structure and standardized processes, and has expanded to an enhanced knowledge management system, remote services and Adoption service offers. The result has been a permanent improvement of FS quality, efficiency, and improved customer satisfaction. During this workout session hear how Tokyo Electron implemented:
In this interactive session you have the opportunity to ask and to discuss how to enhance your FS-capabilities.