Date: October 20, 2015

Author: Lloyd Howlett - Corptax
Dennis Gershowitz - DG Associates


Expectations of the newer generation are for us to deliver faster, better, and more exceptional service. Can you honestly say you are prepared? Too many of us are focused on cost and efficiency and not on being a “customer comes first” organization. Join us to learn how to modernize your customer’s experience and deliver quality customer support regardless the channel.

Applicable Disciplines:
Field Services;Support Services

Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy