Date: October 20, 2015

Author: Randy Mysliviec - RTM Consulting,
Bo Di Muccio - Technology Services Industry Association (TSIA)


Every service domain plays an important role in delivering desirable outcomes for customers. Professional services is no exception, and in many ways can be a significant contributor to customer success. In this highly interactive workout session, Randy Mysliviec will lead and facilitate a discussion on how PS can and should play an important role in supporting your company’s customer success strategy.

During the session, we will discuss best practices for the role PS plays as your company transitions to a Level 4 B4B supplier status, and how PS can contribute to any of the three distinct charters for customer success: adopters, retainers, and expanders.  

Applicable Disciplines:
Professional Services

Growing Customers, Services Transformation, Customer Success, B4B, Business Outcomes

Functional Areas:
Operations,Service Delivery,Strategy