Date: October 20, 2015

Author: Rob Schlanser - ServiceSource International, Inc.
Cathy Langlois - Rockwell Automation


Technology companies are under significant pressure from rapidly evolving business models, customer empowerment, and increased competition. With this added pressure, companies across all industries must think strategically about how they deliver the outcomes their customers expect. 

Join this enlightening session to hear about how you can grow and retain revenue from your existing customers by adopting a Revenue Life Cycle Management framework. Hear how Rockwell Automation is transforming to ensure value is delivered to their customers from Day One, and how they are using customer data strategically to drive the right engagement at the right time during the customer life cycle. 

Applicable Disciplines:
Service Revenue Generation-Recurring;Support Services;Expand Selling

Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy