Date: October 20, 2015

Author: Phil Volpe - ANCILE Solutions
Nathan Pfrimmer - OpenText


The market leader in enterprise information management (EIM) software had a two-fold goal: (1) ensure a skilled and confident user base to drive customer adoption, satisfaction, and retention, and (2) grow additional revenue through software licensing and professional services revenue. OpenText found the path to meeting their goals by adopting performance support technology and content. In this session, we’ll highlight how the ANCILE and OpenText teams partnered to execute the OpenText vision of personalized help in the EIM market, sharing the lessons learned, best practices--and recent wins--along the way. We’ll have a lively mix of information sharing, demonstration, and dialog to help you strategize going forward.

Applicable Disciplines:
Education Services;Professional Services;Service Revenue Generation-Recurring;Support Services

Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy