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Date: November 09, 2015

Author: Julia Stegman

Description:
TSIA conducted a mini-survey with Service Revenue Generation members to understand their practices with funding the research and development (R&D) function for their role in delivering value to maintenance customers (i.e., bug fixes, enhancements, etc.). This document summarizes six findings from the survey, along with TSIA's observations and recommendations.

Applicable Disciplines:
Service Revenue Generation

Keywords:
financial allocation; funding; fund research and development; R&D; maintenance; maintenance and support contract; maintenance and support revenue; gross margin

Functional Areas:
Engineering;Finance;Marketing;Operations;Research;Service Delivery;Strategy

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Equipment