Date: October 20, 2015

Author: Ken Hirschkind - Pegasystems


In today’s hyper-competitive technology marketplace, professional services, product sales, and channel organizations need to be aligned to drive the top and bottom line. Often these three organizations face many inherent conflicts in the key processes and operating models that span the functional boundaries. This breakout will cover Pega Consulting’s journey in breaking down the barriers between organizations and finding the right business balance. The discussion will cover the alignment of strategies, creation of shared goals, organizational models, and reinforcing infrastructure of business practices and compensation models. This journey has resulted in a unified approach to the market with greater clarity around goals, roles, measurements, and rewards.

Applicable Disciplines:
Professional Services

Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy