Effectively Transitioning from the Current State to the Desired Future State

Date: May 05, 2015

Author: Mark Dorsett - Prosci


Clients are frustrated. They have implemented new technology and processes and have not achieved the ROI they were led to believe was possible. In many cases it is not the failure of the new solution, it is because the PEOPLE do not use the new solution as intended. People often do not use the new solution or way of doing business when it was released, they do not perform at a high level of proficiency, or they are only using a portion of the planned capability. In this session, we will discuss the top barriers to success, the top positive criteria for success, and how to get from the current state to the desired outcome through the use of change management.

Applicable Disciplines:
Customer Success

Business Outcomes, Customer Success

Functional Areas:
Service Delivery