Date: October 20, 2015

Author: Harald Kopp - Technology Services Industry Association (TSIA)


In the age of Industrial Internet/IoT the commoditization of traditional products will speed up as more and more value for customers will be created by software and analytics. High-level services are needed to position your products and services in a connected world. Providing high-level services means helping customers reach an optimal ROI with the investment (Level 3 services) or even realizing a certain business outcome (Level 4 services). Providing such services adoption and outcome offers are getting crucial.

Focusing on customer outcomes like increasing output and revenues will change and expand the offer portfolio.

This session will give you insights on:

  • The latest trends in services. You get the result of TSIA’s Industrial Equipment & Technology 30 Index.
  • TSIA Remote Service Continuum to position your offers in the age of IoT.
  • Innovative adoption and outcome service offers.
  • Which capabilities and practices are needed to push adoption and outcome services?

This session specifically addresses the challenges of manufacturers of machines, instruments, automation technology, and equipment.

Applicable Disciplines:
Education Services,Field Services,Professional Services,Service Revenue Generation-Recurring,Managed Services,Support Services

Growing Customers, Services Transformation, Customer Success, B4B, Business Outcomes

Functional Areas:
Operations,Service Delivery,Strategy