Date: October 20, 2015

Author: Julia Stegman - Technology Services Industry Association (TSIA)
Phil Lora - EMC Corporation


Chances are you already offer your customers adoption services. They help customers realize their ROI, increase loyalty, and help your company grow product revenue. But as you look to further grow your business, how do you know which adoption services are right for your customers? Should you charge for them, bundle them into a support offering, or simply give them away at no charge? With so many options to choose from, it can seem overwhelming with where to start. Join us and discuss how you are offering adoption services today and how you plan to utilize these services moving forward. 

Applicable Disciplines:
Service Revenue Generation-Recurring;Support Services;Expand Selling

Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy