Date: October 20, 2015

Author: Christy Evans - Vital Images, Inc.


As technology companies seek ways to grow customers and do so through cost-efficient expand selling models, expectations for customer success and service teams to generate expansion revenues are continually increasing. Join Christy Evans as she shares how the service account management team at Vital Images has embraced this initiative in the healthcare IT space by redefining job responsibilities, focused collaboration, and launching a new service offering. Christy will share both success stories and challenges she has faced along the path of Vital Images’ expand selling journey.

Applicable Disciplines:
Professional Services,Service Revenue Generation-Recurring,Support Services,Expand Selling

Growing Customers, Services Transformation, Customer Success, B4B, Business Outcomes

Functional Areas:
Operations,Service Delivery,Strategy