Date: October 20, 2015

Author: Terry Vyas - Blackbaud, Inc.


At the Technology Services World conference in May, Part I of the blueprint was presented and details about designing and implementing a subscription offer were discussed. This follow-on session will focus on the supporting structure needed for a subscription business to thrive, the role of customer success, and applicable subscription-based metrics to gauge success. The session conducted in May received rave reviews, so you won’t want to miss Part II of this provocative and relevant topic.

Applicable Disciplines:
Education Services

Growing Customers; Services Transformation; Customer Success; B4B; Business Outcomes

Functional Areas:
Operations;Service Delivery;Strategy