Date: October 20, 2015

Author: George Humphrey - Technology Services Industry Association (TSIA),
Bill Hall - Pretium Partners


Skillful development of a managed services organization structure is crucial to the overall success of the business. The wide variety of organizational approaches in use today provide excellent insight into what works well and what doesn’t. This session will focus on the optimal structure of MS sales and sales operations.

Utilizing the popular Workout session format, participants define the discussion priorities and contribute to the problem solving. Workouts are discussions, not presentations. Participants should share their company’s practices and what has worked and what hasn’t. Both experienced and emerging MS providers will benefit.

This session will leverage key research data from TSIA’s managed services practice, shared by George Humphrey, TSIA’s senior director research and advisory, managed services. The research highlights best practices that will provide the audience with key insights to help make better MS sales operations decisions.

Applicable Disciplines:
Managed Services

Growing Customers, Services Transformation, Customer Success, B4B, Business Outcomes

Functional Areas:
Operations,Service Delivery,Strategy