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Date: May 04, 2015

Author: John Ragsdale

Description:
The 2015 Heatmap is based on the findings of the 2015 TSIA Global Technology Survey, which asked members what technology and services they are using, how satisfied they are with them, and in what areas they have plans for additional investments in 2015 -2016. The report shows overall adoption levels of 24 categories of tools and services to allow member companies to compare their rate of technology adoption to their peers.

Applicable Disciplines:
Education Services;Field Services;Professional Services;Service Revenue Generation-Recurring;Managed Services;Support Services;Expand Selling;Customer Success

Keywords:
Heatmap, adoption, technology, CRM, communities, knowledge management, PSA

Functional Areas:
Service Delivery

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Equipment