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Date: July 10, 2015

Author: John Ragsdale

Description:
The 2015 ES Spending report is based on the findings of the 2015 TSIA Global Technology Survey, which asked members what technology and services they are using, how satisfied they are with them, and in what areas they have plans for additional investments in 2014-2015.

Applicable Disciplines:
Education Services

Keywords:
Heatmap, adoption, technology, CRM, communities, knowledge management, PSA

Functional Areas:
Operations;Research;Service Delivery

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Equipment