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Date: May 04, 2015

Author: John Ragsdale

Description:
The 2015 TSIA Spending report for managed services is based on the findings of the 2015 TSIA Global Technology Survey, which asked members what technology and services they are using, how satisfied they are with them, and in what areas they have plans for additional investments in 2015 -2016.

Applicable Disciplines:
Managed Services

Keywords:
Heatmap, adoption, technology, CRM, communities, knowledge management, PSA

Functional Areas:
Service Delivery

Markets:
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Equipment