Adoption, Satisfaction and Planned Spending Across 24 Areas of Technology and Services
Date: May 04, 2015
Author: John Ragsdale
TSIA’s 9th annual member technology survey documents member adoption, satisfaction, and planned spending across 24 areas of services and technology. This report documents details for technology used by support services.
Support Services;Customer Success
service technology; 2015 trends; CRM; Customer Relations Management; contact center; knowledge management; communities; collaboration; Content development
Consumer Technologies;Enterprise IT and Telecommunications;Healthcare and Healthcare IT;Industrial Equipment;Other