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Why Customer Success is a Subscription Model Must-Have

Listen to Phil Nanus, TSIA's VP of Research, Customer Success, as he describes how subscription business models have dramatically changed the way technology companies must operate in order to deliver successful customer outcomes.

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Successful Supplier-Customer Relationships Require

 
customer interactions based on time
Time-based Interactions
customer interactions based on events
Event-Based Interactions
value-based customer relationships
Value-Based Interactions
 

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The Building Blocks of Customer Success