Cookie and Privacy Policy

Please take a moment to review our Privacy Policy so you can see how we protect and use the information you provide to us.

Introduction

The following statement outlines the privacy policy of the Technology Services Industry Association and its affiliated entities, and events (hereafter collectively "TSIA"). Please forward any comments or concerns you may have regarding this policy to privacy@tsia.com.

Our registered users ("members" and "non-members") share their professional identities with TSIA, engage with our network of member companies, exchange knowledge and professional insights, and view and download relevant content. Content on some of our services is available to non-registrants ("visitors").

Our Sites+
Our Services+

We are a research and advisory firm that helps technology companies achieve profitable growth. Industry professionals use our services to solve their top business challenges, find actionable data points, board-ready insights, etc. Our privacy policy applies to any member, non-member, or visitor to the covered services.

1. Individual Privacy Rights

1.1 Right of Access and Rectification of Your Personally Identifiable Information (PII)

You have the right to access the PII about you that TSIA possesses, for instance to make updates to it. Most changes to your PII can be made from your profile/preferences pages on our Sites. For any information that you cannot change, please email privacy@tsia.com and we will make that change within 72 hours. Your identity must be verifiable via email or phone.

1.2 Right to Object to Processing PII

In addition to changing your PII, your profile provides you a means to opt out of receiving marketing communications from TSIA. You have the right to reject the processing of your PII except where processing is required by applicable law, or, where TSIA has a need to process it and processing is permitted by applicable law. Most communications have a means to opt out defined in them. If there is no means, contact privacy@tsia.com, write to the address provided below, or call TSIA to opt out. Administrative and contractual emails about your account and services may still be sent.

1.3 Right Not to Provide Consent or to Withdraw Consent

TSIA may rely on your consent to collect certain PII or use it in the way described in this Privacy Policy, in supplemental privacy statements, or in App- or Site-specific Privacy Policies. Where we rely on your consent, you have the right not to consent, and if you have provided consent, you have the right to withdraw your consent. The withdrawal of your consent does not affect the lawfulness of TSIA’s use of PII before you withdrew consent. Moreover, TSIA may have other bases, permitted or required by law, to preserve or continue using your PII.

1.4 Right of Erasure

You may have the right to have any PII removed from TSIA’s systems, although such removal may mean that TSIA can no longer provide services to your user account. For instance, if you are no longer a user of TSIA’s Services and thus it is no longer necessary for TSIA to use your PII, you may ask that TSIA erase any PII about you.

1.5 Right to Restrict Processing

You may have the right to ask that TSIA restrict use of your PII in certain circumstances, such as your belief that collection or use of the PII was not lawful, and where TSIA has a legal reason under which it is required or permitted not to erase such PII. In this circumstance, TSIA will maintain the PII in confidence and segregate it to prevent further use until TSIA is able to erase it.

1.6 Exercising Individual Rights

To exercise any of your individual rights in this section, please email privacy@tsia.com or at TSIA’s General Contact Information below. Your identity must be verifiable via email or phone.

1.7 Children’s/Minor’s Privacy

TSIA does not allow minors, meaning individuals under the age of 18, to utilize any of its services.

2. Information We Collect

We collect PII including basic contact information (see paragraph 2.1 below), preferences regarding communication and research areas, online behavior and use of our services. See "How We Use Your Information" (Section 3) for further details. We do not collect payment (credit or debit card) information or healthcare-related information. When individuals pay us using a payment card, we do not have access to card information.

We collect only basic contact information and not payment or healthcare information.

2.1 Personal Information You Provide to Us

Your PII May Include +
Ways in which PII might be provided to TSIA+
Data Collected Through Downloading Content Using a TSIA Service +
When Registering for an Account+
Through Conferences and/or Events+
Through Online Payments+
Through Comments and Forums+

2.2 Anonymous Data We Automatically Collect

If you do not make yourself known to TSIA, your use of our content and services is anonymous. Anonymous data collected includes browsing and download activity on our sites, which will be matched to the information you provide once you make yourself known. Further details on how we collect anonymous data can be found under our cookie policy in Section 6 below.

If you do not make yourself known to TSIA, you remain anonymous.

Examples of Data We Collect+

2.3 Information Collected From Third Parties

Through Customer Acquisition Tools+
TSIA Partner Networks+

2.4 Service Use

Automated data we collect includes usage of our sites and apps, logins, content downloads, webinar registrations, and views. This data can also include cookies, device information, and IP addresses. See our cookie policy in Section 6 and "How We Use Your Information" in Section 3 for more information.

Data collection by TSIA employees is done through online surveys (using third-party software), email, and phone calls. Access to your personal information is restricted to those employees who need to know that information in order to process it and provide you with a personalized membership experience. These individuals are bound by confidentiality obligations and may be subject to disciplinary action, including employment termination, if they fail to meet those obligations. Event data we collect can include conference and webinars registrations.

We log your interactions with our services and resources.

2.5 Public Forums/Third-Party Websites

TSIA’s Sites and affiliated entity websites may have public forums. Any information posted in a public forum is at your discretion; TSIA cannot prevent the public’s access to such information. If you are concerned about the privacy of information in public forums, please do not post any information in them. TSIA and its affiliated entities will obtain your consent before posting any information related to your identity. Examples of public forums are:

  1. Comments to blogs
  2. Testimonials (textual and video)

Should you wish to have any public forum data removed, please email privacy@tsia.com or at TSIA’s General Contact Information below with a description of the specific content or information you wish to have removed from the public forum and where it appears. TSIA cannot resolve any issues where the data has displayed outside of its Sites. An example would be a Tweet that was made that displays in a feed on one or another of TSIA’s Sites. TSIA can remove the Tweet from its Sites, but cannot control what Twitter or Twitter users do with the tweet, such as retweeting it.

TSIA frequently links to third-party websites. Any PII disclosed on those websites is outside of TSIA’s control; you should read their privacy policy before providing any PII.

3. How We Use Your Information

How we use your data depends on whether you are a member, non-member, or visitor.

PII Disclosure or Sharing+
Data Processors and Disclosure of Your PII+

3.1 How We Use Anonymous Data

Anonymous data is used to improve your experience with our sites and services. TSIA strives to provide the most compelling content at the right time during your journey with us. Anonymous data may also be used to track the effectiveness of our marketing campaigns.

We use anonymous visitor information to optimize our marketing efforts.

3.2 How We Use Your Personal Information

TSIA does not sell or rent your personal information to third parties. However, we may sell, transfer, or otherwise share some or all of TSIA's assets in connection with a merger, acquisition, reorganization, sale of assets of our business, or in the event of bankruptcy.

We do not sell your information.

To Stay In Touch and Keep You Informed+
To Establish Our Relationship With You +
To Improve Your Membership Experience+
Video, Photos, Audio, and Streaming of Events+
Where Required by Law+

3.3 Third-party Services

TSIA may partner with third parties for the purpose of delivering products or services that are part of TSIA's offerings. In those cases, it is necessary to convey names and email addresses of users to the third party in order to provide TSIA services. When these third parties receive such personal information, they commit to govern its use and disclosure with privacy practices that are at least as restrictive as TSIA's privacy policy. In those cases, these third parties are under no circumstances permitted to send marketing communications directly to our users with the personal information provided by TSIA, or to use the personal information they receive for any purpose other than the delivery of TSIA products or services, unless, in the use of the product or service, the user elects to enter into a direct business relationship with the third party, opts in to receive marketing communications from the third party, or accepts terms and conditions for the use of the third party's product or service. These third parties have their own privacy policies, which govern their products and services.

All third parties who work with TSIA and interact with our users must adhere to the restrictions presented in our privacy policy.

3.4 TSIA Webinar Program

TSIA may partner with other companies to jointly promote products or services during live webinars. If you specifically express interest in a partner-sponsored webinar, we may share contact information collected during the registration process with our joint promotion partner(s). TSIA limits the duration of the business partners' use of the information we collect. Their use of the information will be in accordance with their own privacy policies. If you sign up for a TSIA webinar that was promoted by a partner, you will become part of the TSIA database and may receive notices of upcoming webinars of similar topics. If you do not wish for your information to be shared in this manner, you may opt to not register for a jointly-offered webinar.

Information collected from jointly-offered webinars co-presented or co-hosted between TSIA and a sponsoring partner may be used by that partner in accordance with its privacy policy.

TSIA does not share data about attendees with business partners unless: (1) you opt in to such sharing via an event registration form, or (2) you attend a TSIA conference and allow TSIA or any of its designees to scan your attendee badge. At any point after registration, if you do not wish for your information to be shared in this manner, you may choose to opt out of event communications and/or elect not to have your badge scanned at TSIA events. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners' respective privacy policies.

We do not share your information with business partners without your consent. You always have the option to decline interaction with TSIA partners and respective communications.

4. Internet Advertising

TSIA does not deliver third-party online advertisements on our websites, but we advertise our programs and services on others' websites. Please familiarize yourself with those website operators' or network advertisers' privacy policies to understand their practices relating to advertising. TSIA does not provide any information we have collected about you, or relating to your usage of any TSIA Sites to advertising website operators or network advertisers.

Some advertising networks we use may be members of the Network Advertising Initiative (NAI). Individuals [SW1] may opt out of targeted advertising delivered by NAI member ad networks by visiting www.networkadvertising.org.

TSIA does not display or deliver third-party advertisements on our Sites, but we do advertise our services on other sites. We do not provide your information to these advertisers.

5. TSIA Communications and Alerts

5.1 Emails, alerts, and other communications

By opting in to receive TSIA communications or alerts, you agree to receive on occasion other correspondence from TSIA related to topics and other TSIA news and information that you consented to receive during subscription, registration, sign up, verbal communication, or other online action. In addition, we may contact you regarding your membership status. This type of information is for our internal use and is shared externally only in anonymous, aggregated form for generalized user analysis, or to enable third-party agents to send emails to you on our behalf. You will be contacted by email or otherwise only by TSIA unless you have also expressed interest in a partner's event. See more details on how we share information with our partners under "TSIA Conferences and Events" in Section 3 above.

Our website also includes a feature that enables TSIA to share links to its content through email at our users' requests. The email address(es) that you supply in connection with this service will be used only to send the requested content. They will not be reused for any purpose. By making use of this feature, you are agreeing that you have permission to use the email addresses provided and that they have been obtained in a manner compliant with applicable anti-spam laws, including the federal CAN-SPAM Act.

5.2 Your Preference Management Options

We offer marketing preferences for you to control how we communicate offers and other information to you. You can adjust your communication preferences at any time by visiting https://www.tsia.com/email-preferences.

You will receive email communication from TSIA only if you have opted in. You can change your communication preferences in your account profile on the applicable Site.

6. Use of Cookies and Other Technologies

6.1 Cookies

We may use (or we may contract with service providers to use) various technologies to collect information about your activities on our Sites.

To make TSIA Sites work properly, facilitate access to our Sites, and personalize your experience, we may assign your computer or device one or more "cookies." A cookie is a small data file that our Sites and app save on your computer or mobile device when you visit our Sites, use the App, respond to surveys, or participate in polls. It enables our Sites to remember your actions, browsing activities, favorite content, and preferences (such as clicking "Remember me" during login). Whenever you sign into our Sites or the App, we will record your user ID in a cookie file on your computer or device.

Cookies do not give us access to your PII. Information collected by cookies may include:

  1. Your browser or operating system
  2. Your manner of connecting to the Internet (including the type of device you are using
  3. Your Internet protocol (IP) address (not associated with a particular individual)
  4. Data relating to malfunctions or problems occurring when you use TSIA Sites
  5. App usage for statistical and research purposes

Additionally, we may collect information about other software on your device for the limited purpose of protecting your security or improving your online experience.

We use a combination of Google Analytics, marketing automation, and cookies on our Sites that identify your computer to help us analyze traffic patterns on our Sites as well as to provide you with a better experience by showing you content that matches your interests, improving content, and making the Sites easier to use.

Through the use of a cookie, TSIA may also automatically collect information about your online activity on our Sites, such as the web pages you visit, the links you click, and the searches you conduct.

Google Analytics uses cookies to help TSIA analyze how visitors use its Sites. The information generated by the cookies about your use of TSIA Sites includes your IP address, and will be transmitted to and stored by Google on its servers.

Google will use this information for the purpose of evaluating your use of our sites, creating reports on website activity, and providing other services relating to Internet usage. Google may also pass this information onto third parties when required to do so by judicial or administrative process or otherwise to the extent required by law, or when such third parties process the information on Google's behalf.

By using one of our Sites, you consent to the processing of data about your visit by Google in the manner and for the purposes set out above.

If you so choose, you can opt out by turning off cookies in the preferences settings in your browser, or by downloading and installing the Google Analytics Opt-Out Browser Add-On from http://tools.google.com/dlpage/gaoptout.

TSIA’s use of cookies conforms to industry standards. Should you wish to not have cookies enabled when using our Sites, you can adjust your browsers settings accordingly. However, this may cause issues in accessing information where authorization is required. Additionally, you can set your user preferences on your profile on our Sites to control how cookies are set.

We make use of cookies to maintain an easy-to-use web experience, but you may disable them in your browser. These cookies do not grant us access to your personal information.

6.2 Other Technologies

TSIA may use standard Internet technology, such as web beacons (also called "clear GIFs" or "pixel tags"), locally stored objects (often referred to as "flash cookies"), and other similar technologies, to deliver or communicate with cookies and track your use of our Sites and content presented via the Sites. TSIA may also include web beacons in email messages or newsletters to determine whether messages have been opened and acted upon. The information TSIA obtains in this manner enables customization of the programs and services TSIA offers, and measures the overall effectiveness of TSIA’s online content and advertising campaigns.

We use web beacons/clear GIFs/pixel tags to track how users are interacting with our content. The information we gather is used solely to monitor the effectiveness of our communications and does not track your personal information.

6.3 Information Used by Third-Party Sites and Services

Third parties, such as vendors, advertising entities, and business partners, may use cookies and other technologies (such as web beacons) to collect information about your online activities. The purposes for collecting this information includes: to measure usage of our sites; to analyze, modify, and personalize advertising content on our sites; and to provide ads about goods and services we hope will be of interest to you. We do not have access to or control over cookies or other features these third parties may use, and the information practices of these third parties are not covered by this privacy policy. Some of these third parties may be network advertisers that offer you the option of not having this information collected.

TSIA partners may use cookies, but TSIA does not have access to this information. Please read their privacy policies to learn more.

6.4 Links to Third-Party Sites

You may find links to other companies on our site with whom we have a relationship. TSIA is not responsible for the privacy practices of these third parties. We encourage you to read their privacy statements, as they may differ from ours.

TSIA is not responsible for your experience should you click a link to an external site, such as a partner or sponsor.

7. Data security

TSIA utilizes industry-standard administrative, physical, and technical safeguards to protect personal information received from our users and website visitors. TSIA will protect PII by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Safeguards for TSIA’s internal systems and infrastructure include transport layer security or secure sockets layer protocols to protect and encrypt PII in transit, firewalls and data encryption at rest. These methodologies, unfortunately, cannot 100% guarantee that Internet transmissions will be protected, secured, or not otherwise intercepted.

TSIA is committed to maintaining reasonable and appropriate administrative, physical, and technical safeguards to:

  • Provide assurances of the integrity and confidentiality of personal information.
  • Protect against any reasonably anticipated threats or hazards to the security or integrity of personal information, and unauthorized uses or disclosures of personal information.
  • Maintain compliance with the legal framework of requirements for the privacy and security of personal information.

We use a payment gateway for the collection of payment card information. That payment gateway is responsible for the protection of payment card information under the Payment Card Industry (PCI) Data Security Standard.

TSIA takes data security very seriously and has implemented various physical and electronic safeguards to keep your information secure.

8. Online Payments

All payments made via the online payment system are final. Your contract or invoice outlines the cancellation, early termination, or refund options offered on the services purchased. Please discuss any questions you may have prior to making the payment. TSIA does not collect any information submitted during the payment process. The payment processor for TSIA is PCI compliant.

All sales are final. Please review your membership contract for information on early termination guidelines.

9. Accessing and Making Changes to Personal Information

If you would like to access personal information we may have about you or to make changes or updates to that information, please contact us at privacy@tsia.com.

Please contact us to review, change, or update the information TSIA has about you.

10. EU-U.S. Privacy Shield and Dispute Resolution

TSIA complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. TSIA has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Liability for onward transfers. TSIA uses a limited number of third-party service providers to assist us in providing our services to customers. These third party providers assist with the transmission of data, and provide data storage services. These third parties may access, process, or store personal data in the course of providing their services. TSIA maintains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with our Privacy Shield obligations, and TSIA may be liable if they fail to meet those obligations and we are responsible for the event giving rise to the damage.

With respect to PII received or transferred pursuant to the PSF, TSIA is subject to the regulatory enforcement powers of the Federal Trade Commission (hereafter “FTC”).

In compliance with the PSF, TSIA commits to resolve complaints about your privacy and our collection or use of your PII. Should you, and specifically anyone who is a citizen of a member state of the European Economic Area, have any privacy or data issues, please contact TSIA:

TSIA
C/O Privacy - IT Security
17065 Camino San Bernardo, Suite 150
San Diego, CA 92127

Or via email at privacy@tsia.com

TSIA has further committed to referring unresolved privacy complaints under the PSF to the independent recourse mechanism offered by JAMS. If you have an unresolved privacy or data related violation that TSIA has not responded to in three days and effectively resolved within 45 days, please file a complaint with JAMS https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim (free of charge). Additionally, you may contact the FTC (free of charge) via https://www.ftccomplaintassistant.gov/. The PSF outlines your rights at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.

TSIA has further committed to refer unresolved PSF complaints to ICDR/AAA Privacy Shield Program, an alternative dispute resolution provider located in the United States. ICDR/AAA provides binding arbitration as an additional dispute resolution mechanism if the JAMS dispute resolution does not resolve your complaint. If the Privacy Shield procedures have not addressed your complaint to your satisfaction, please contact or visit go.adr.org/privacyshield.html for more information or to file a complaint. The services of ICDR/AAA are provided at no cost to you.

If you believe the security of your PII has been compromised via any of TSIA’s Sites, contact us immediately at 858-674-5491 and ask for IT.

11. General Contact Information

Technology Services Industry Association (TSIA)
17065 Camino San Bernardo, Suite 150
San Diego, CA 92127

Phone: 858-674-5491
Fax: 858-430-3571
info@tsia.com

12. Amendments to this Policy

TSIA reserves the right to amend this Privacy Policy from time to time. Please check back when you use TSIA’s Sites or communicate with TSIA to ensure that you continue to agree with its terms. Your continued use of TSIA’s Sites and services or continued communications with TSIA indicates that you continue to agree to the terms of this Privacy Policy, as TSIA amends them from time to time.

This privacy policy was last updated May 21, 2018.

We are always open to feedback regarding our privacy policy.