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Big data and data science have become the new black in recent years, and the use cases for business-to-consumer companies, marketing teams, and sales teams are growing exponentially. But what about support innovations with big data? At Citrix, we have been investing in big data technologies and data science methodologies with a business-to-business focus. How can we drive better customer experiences while also improving operational efficiencies? In this session, we'll discuss a number of models we have built, including the backstory and the details into how we approached and built each model. Models covered are a critical support case predictor and critical account predictor, a help-group e-mail text analysis, and support case keyword analysis focused on product quality improvements.
Group Director, Citrix Data Science, Citrix Systems
Sr. Manager, Product Development, Citrix Systems
Publish Date: October 22, 2013
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