Conference Presentation

Transforming Service Delivery to Optimize the Customer Experience

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

 

When considering the ever-increasing demand for new services and solutions, the extension of operations to new geographies and markets, and the navigation of foreign regulations and legal restrictions, there is no question that supply chain complexity continues to rise. For the Cisco Global Service Supply Chain (GSSC) organization, overseeing hardware replacement for millions of service contracts ranging anywhere from 2-hour to 10-day delivery for a global installed base that has nearly doubled in size over the past 5 years requires an acute awareness of market transitions that affect our customers and a deep understanding of potential impacts to fulfilling customer demands. Dillard Myers will share some of the transformational efforts underway helping to optimize the customer experience and achieve breakthrough service delivery.

 

Presented By:

Dillard Myers

Vice President, Global Service Supply Chain, Cisco Systems

Publish Date: May 5, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.