Conference Presentation

The Employee Cloud

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Operational excellence need not be some abstract business concept. It can be achieved and it can be achieved without extraordinary expense or time. Success hinges on two things, people and open minds. Hire smart people, give them direction, stay involved as a catalyst, and watch the pieces come together. Focus on using systems and data to drive actions. With direction from you, trust front line employees to find answers for themselves, answers to problems that people removed from customers struggle to address. We did this and we have derived benefits such as: stronger and more robust service offerings, better communication between customers and Support, Engineering, and Product Management, and a more engaged and invigorated organization. This presentation will walk you through what we did and how we did it.

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Publish Date: May 5, 2014

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Peg Rodarmel, SVP, Subscription Services, Infor

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