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Operational excellence need not be some abstract business concept. It can be achieved and it can be achieved without extraordinary expense or time. Success hinges on two things, people and open minds. Hire smart people, give them direction, stay involved as a catalyst, and watch the pieces come together. Focus on using systems and data to drive actions. With direction from you, trust front line employees to find answers for themselves, answers to problems that people removed from customers struggle to address. We did this and we have derived benefits such as: stronger and more robust service offerings, better communication between customers and Support, Engineering, and Product Management, and a more engaged and invigorated organization. This presentation will walk you through what we did and how we did it.
Publish Date: May 5, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.