Conference Presentation

The 2014 TSIA Technology Heatmap

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In this session, the results of the 2014 Member Technology Survey will be revealed. This survey addresses enabling technology used by all service disciplines to improve operational effectiveness, cut costs, and drive incremental revenue. The 2014 Heatmap, a graphical representation of technology adoption across the 24 areas covered in the survey, will be unveiled, as well as data regarding planned spending and satisfaction with technology. Also in this session, find out the top trends in social media support from TSIA's annual Social Media for Support survey.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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