Conference Presentation

The 2014 TSIA Technology Heatmap

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In this session, the results of the 2014 Member Technology Survey will be revealed. This survey addresses enabling technology used by all service disciplines to improve operational effectiveness, cut costs, and drive incremental revenue. The 2014 Heatmap, a graphical representation of technology adoption across the 24 areas covered in the survey, will be unveiled, as well as data regarding planned spending and satisfaction with technology. Also in this session, find out the top trends in social media support from TSIA's annual Social Media for Support survey.

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Publish Date: May 5, 2014

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