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Discover how a growing Cloud company, ServiceNow, has transformed their Support Partner Program for global markets. Traditional support partner programs can be riddled in ambiguity, multiple and varied call tracking systems, inconsistent and often unreliable metrics. Hear how ServiceNow has transformed this, utilizing a robust and structured framework in collaboration with their Cloud technology, enabling a consistent approach for real time management and reporting against pre-defined SLAs. Learn how ServiceNow designed and executed this effort. See how they monitor and measure, in real time, all aspects of support partner performance in the best interest of the customer. And finally, learn how ServiceNow is truly an organization focused on the B4B principles of land, expand and retain.
Director, Global Partner Support, ServiceNow
Publish Date: October 21, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor
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