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Discover how a growing Cloud company, ServiceNow, has transformed their Support Partner Program for global markets. Traditional support partner programs can be riddled in ambiguity, multiple and varied call tracking systems, inconsistent and often unreliable metrics. Hear how ServiceNow has transformed this, utilizing a robust and structured framework in collaboration with their Cloud technology, enabling a consistent approach for real time management and reporting against pre-defined SLAs. Learn how ServiceNow designed and executed this effort. See how they monitor and measure, in real time, all aspects of support partner performance in the best interest of the customer. And finally, learn how ServiceNow is truly an organization focused on the B4B principles of land, expand and retain.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.