Conference Presentation

Structuring Complex Managed Services Engagements

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It’s easy to make the most simple of managed services engagements complicated; but much more challenging to create partnerships that are simple to understand and focus on business outcomes. In this session we will explore:

  • How to use lessons learned from BPO when approaching IT Managed Services engagements
  • The common pitfalls that come with complex MS engagements and how to avoid them
  • The principles of keeping agreements simple and pragmatic

 

Presented By:

Martin Dove

Group SVP, Enterprise Services, Dimension Data

Publish Date: May 4, 2015

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