Conference Presentation

Structuring Complex Managed Services Engagements

This report is for Managed Services members only

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It’s easy to make the most simple of managed services engagements complicated; but much more challenging to create partnerships that are simple to understand and focus on business outcomes. In this session we will explore:

  • How to use lessons learned from BPO when approaching IT Managed Services engagements
  • The common pitfalls that come with complex MS engagements and how to avoid them
  • The principles of keeping agreements simple and pragmatic


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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