Conference Presentation

Social Media for Customer Support: Sony Playstation's Journey

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Sony PlayStation gamers are a demanding community. PlayStation uses social media to engage with gamers, so it should be no surprise that they use social media when looking for support. Playstation’s use of social networks satisfies customer demands but is also a big part of a strategy to change the way that support is provided.

Catherine Jensen will tell the PlayStation story and share her vision for digital support of the future. Join this session to:

  • Hear how Playstation uses social support channels.
  • Learn what has worked well, what didn’t work, and how this has been resolved.
  • See what the future of support looks like for Playstation customers.
Have your questions answered during Q&A


Presented By:

Catherine Jensen

VP, Customer Experience, Sony Computer Entertainment

Nick Sellers

Senior Director, Strategy and Marketing, Sykes Enterprises

Publish Date: October 20, 2015

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