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Conference Presentation

Role of Professional Services in Driving Technology Services for Analytic Instruments and Laboratories

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Waters' core principle is to "deliver benefit" in all we do for our customers, employees, shareholders and the community. Waters does this through driving Customer Success following TSIA's Land-Adopt-Expand-Renew (LAER) Model. On this journey PS is the face to the customer to help customers improve and achieve their outcome in their specific environment. Waters Corp. is the world's leading provider of specialty measurement solutions. They design, manufacture, sell and support analytical technologies: liquid chromatography, mass spectrometry, and thermal analysis. This session will give you insights into how:

  •  To use a holistic Customer Success approach to drive high service margins and contributions
  • To unlock the unique knowledge and experience throughout your organization to drive customer adoption and expansion of your entire offering
  • To learn how to transition a traditional support team to delivering high value-added services
  • To address your changing customers' challenges through service offerings as their work environments continue to evolve

Presented By:

Doug Wooldridge


Publish Date: May 8, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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