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Knowledge management used to seem so easy. Buy a knowledgebase, provide some KCS training, and reap the ROI. Over the last decade, enterprise KM has morphed into a completely new concept, requiring overhauls to people, process, and technology. Not only has knowledge become a hot topic across service disciplines, but the formerly separate practices of knowledge and content management have merged, in part fueled by crowdsourcing and the social enterprise. In this session, find out the results of TSIA¹s 2015 Knowledge Management Survey, including data on culture, processes, and tools. Also, learn what technology is emerging as "must have" components, including collaboration, unified search, and expertise management.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.