Conference Presentation

Performance Support: Driving Your Customers' Consumption and Success...and Your Revenue

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Helping your customers achieve sustained consumption and adoption of your software is a key revenue enabler for you. However, the path to adoption is changing. Customers can no longer afford to rely on classroom training and binders of printed content. They look for agile, on-the-job solutions to go from novice to master and reduce help-desk calls. Customers need solutions integrated with their work to deliver “just enough, just-in-time, just right, just for me” support.

Embedded Performance Support is an innovative approach to enabling user performance by providing on-demand access to integrated information, guidance, and learning.

In this session, you’ll learn how ANCILE software can make it drop-dead simple for your customers to use and consume your software--and for you to introduce revenue opportunities. The results? Customer success and customer retention.

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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