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Conference Presentation

Partners for Life: Retention Starts with Adoption

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While sales is the point of the sword for landing new clients, adoption is the blade that starts them on the path to retention. Through customer journey mapping, a zeal for minimizing time to live, improved implementation automation and a focus on world class customer service, the client launch is key to setting the tone that creates partners for life. We will walk through their experience and the value we provide as we take the hand off from sales and lead them through best practices on their adoption journey, into the world of retention and renewal.

Presented By:

Michael Mearman

VP UltiPro Delivery, Ultimate Software

Publish Date: October 22, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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