Conference Presentation

Partner Success: A Game Changer for Customer Success in Enabling Open Hybrid Cloud

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At Red Hat, being a leader in providing open source technologies to the enterprise requires us to produce tried, tested, and trusted solutions that address our customers' business needs. Collaboration with our customers, the open source community, and our partner ecosystem is the cornerstone of these solutions. Now more than ever, nurturing the partner ecosystem, from solution development and go-to-market activities to service delivery and ongoing support, is a key way to create value for our customers. Red Hat launched Partner Success to increase our focus on creating customer value through strategic partnerships, and we've learned that many customer success concepts also apply to partner relationships. Come learn how partner success managers play a key role in Red Hat's overall Customer Success strategy and enable us to deliver success to customers at scale.

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