About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Offer Management
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
XaaS Speaking Engagements
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Podcast
Research Polls
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Some Cloud Technologists believe their XaaS software is so intuitive that customers don't need services to be successful. But that's not how it's playing out -- customers DO need help to unlock value from the XaaS technology platforms. There are distinct patterns of maturity that companies progress through with subscription models, one of which is to move from free services to fee-based premium services. Join us for this panel discussion with leaders from Citrix, PTC, and S.W.I.F.T. SCRL where we will be discussing their journeys to monetize customer success services: Where do you draw the line between free and fee-based customer success services? What was the catalyst for creating premium services that customers pay for? What's your next move with evolving your offerings? Bring your questions for the panelists!
Presented By:
VP Research, Service Revenue Generation, TSIA
Director, Customer Success Portfolio, PTC
Director, Customer Success, Citrix
Publish Date: October 24, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor