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Conference Presentation

Optimizing the User Experience to Intelligently Drive Customer Outcomes

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“Customer-centric” professional services automation (PSA) solutions help services teams improve customer satisfaction and deliver projects more efficiently and more profitably. With customer-centric PSA, project execution begins during the sales process: As a result, you can scope more accurately, increase your rate per hour, set the right customer expectations up front, and build predictability into your business from resource need to revenue forecasting. Join this session to learn how Hewlett Packard Enterprise (HPE) aligned its resources to focus on customers while building and improving its business on the Salesforce platform.

Tracks: Expand Selling , Professional Services, Service Revenue Generation, Technology Solution Session

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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