Conference Presentation

Optimizing a Managed Services Business in a Company Where It's Not the Primary Business

This report is for Managed Services members only

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In this session we will deal with the major best practice areas on managed services from portfolio management to operational excellence. We will focus on building an optimized managed services organization when that is not your company's main business. The challenges range from cultural to business development, client management, financials, core processes, systems and performance management. We will discuss how each of these has been handled successfully, the pitfalls and how to avoid them.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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