Conference Presentation

Moving Beyond MttX to Delivering Business Outcomes: Creating Your Recipe for Success

This report is for Managed Services members only

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Managed services have gone through a variety of phases, from the classic "War Games" view of many operators in a room waiting for something to turn red, which led to offshoring those resources in a labor arbitrage play. The next generation tried to automate their way out of every problem by trying to script everything. Managed Services 3.0 will utilize automation, now focusing on delivering the accurate information the first time so that the right engineer can work on the right problem and solve it the first time.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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