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Managed services have gone through a variety of phases, from the classic "War Games" view of many operators in a room waiting for something to turn red, which led to offshoring those resources in a labor arbitrage play. The next generation tried to automate their way out of every problem by trying to script everything. Managed Services 3.0 will utilize automation, now focusing on delivering the accurate information the first time so that the right engineer can work on the right problem and solve it the first time.
VP, Managed Solutions, Optanix
Publish Date: October 24, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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